Legal
Terms & Conditions
These terms govern all equipment rental and operating lease arrangements between B2B Rental Solutions and its customers. Please read them carefully before entering into any rental agreement.
Electric ForkliftsReach TrucksPallet Trucks & StackersDiesel / LPG ForkliftsB2B Operating Leases
01
Overview & Acceptance
These Terms & Conditions ("Terms") apply to all equipment rental and operating lease arrangements entered into between B2B Rental Solutions ("Company", "We", "Us") and any business customer ("Customer", "You"). By signing a Rental Agreement or Commissioning Report, you agree to be bound by these Terms in their entirety.
Who We Are
B2B Rental Solutions is a Chennai-based industrial equipment rental company specialising in material handling equipment for warehouses, factories, and logistics operations across India.
Scope of Service
We provide electric forklifts, reach trucks, pallet trucks/stackers, and diesel/LPG forklifts on an operating lease basis, inclusive of maintenance and breakdown support.
How Acceptance Works
- ›Signing the Commissioning Report upon Equipment delivery constitutes full acceptance of these Terms and the signed Rental Agreement.
- ›Any variation to these Terms must be agreed in writing by authorized representatives of both Parties. Verbal modifications are not binding.
- ›We do not warrant the Equipment's fitness for any specific purpose unless expressly confirmed in writing by our authorized representative.
02
Key Definitions
Terms used throughout this document carry the meanings below.
| Term | Meaning |
|---|---|
| Equipment | Material handling machinery rented under a Rental Agreement, including all accessories and components. |
| Rental Agreement | The signed operating lease agreement including the Lease Schedule and all Annexures. |
| Lease Term | The agreed rental duration from the Commencement Date to Equipment return. |
| Commencement Date | Date of Equipment commissioning at the Customer's Site, as recorded in the Commissioning Report. |
| Lease Charges | Monthly fees payable by the Customer for Equipment use and maintenance. |
| Site | The Customer's designated premises where Equipment is stationed. |
| A Month | 26 operational days (6-day week, excluding public holidays and weekly offs). |
| A Shift | 8 consecutive working hours of Equipment operation. |
| EAR | Equipment Availability Rate — our uptime performance metric (see Section 6). |
| NFW Conditions | Non Fair Working Conditions — unsuitable operating environments that exclude warranty coverage. |
| DPC | Delayed Payment Charges — interest levied on overdue invoices at 18% per annum. |
| Force Majeure | Extraordinary events beyond a Party's reasonable control that prevent performance of obligations. |
03
Rental Terms & Commencement
Minimum Rental Period
The minimum rental period is 12 months. Contracts below this duration are not offered as a standard arrangement. Extensions are subject to mutual written agreement prior to expiry of the initial term.
Billing Basis
- ›1 Month = 26 operational days | 1 Shift = 8 hours | Standard = 6-day week, single shift
- ›Usage beyond agreed shift schedule or monthly hours attracts overtime charges, billed on a pro-rata basis.
- ›Fuel, electricity, and other energy inputs are the Customer's responsibility and are not included in Lease Charges.
Contract Start & Equipment Delivery
- ›Equipment shall be delivered on the date specified in the Lease Schedule, ready for commissioning.
- ›The Lease Term and Lease Charges commence from the Commencement Date as recorded in the signed Commissioning Report.
- ›If no written deficiency notice is received within 48 hours of delivery, Equipment is deemed accepted in satisfactory condition.
- ›Written acknowledgment of receipt is required from the Customer within 1 business day of delivery.
Order Cancellation: If the Customer withdraws an order before delivery or refuses to accept the Equipment upon arrival, full Lease Charges for the entire agreed term remain payable. Once Equipment specifications are confirmed, they cannot be changed without a signed written amendment.
04
Payment & Charges
Invoicing
- ›Invoices are issued within the first 2 working days of each month for services rendered in the prior month.
- ›Pro-rata invoicing applies if the contract starts or ends mid-month.
- ›TDS certificates, where applicable, must be issued by the Customer within the same month of deduction.
Taxes
- ›GST and all statutory taxes are charged separately over and above Lease Charges, at rates prevailing on the invoice date.
- ›New government levies introduced during the Lease Term are billed as a separate line item.
- ›Input tax credit issues (GSTR-2B mismatches, invoice discrepancies) must be raised within 30 days of invoice issuance. The Company is not liable for credit losses communicated after this window.
Payment Terms
| Item | Detail |
|---|---|
| Payment Due | Within 7 calendar days of invoice date |
| Mode of Payment | NEFT / RTGS / Online Transfer to designated Company bank account |
| Delayed Payment Charges (DPC) | 18% per annum on overdue amount from due date until realization |
| Equipment Immobilization | If invoice unpaid for 30+ days, Company may remotely immobilize Equipment and/or suspend services after written notice |
Security Deposit
A refundable Security Deposit equivalent to 3 months' Lease Charges is payable prior to Equipment delivery. This is held throughout the contract and returned within 30 days of agreement end, after deducting any unpaid dues or damage costs beyond normal wear and tear.
Annual Escalation
Equipment Charges
10% per annum on the basic Lease Charges, effective from each anniversary of the Commencement Date.
Manpower Charges
If government-mandated minimum wages increase by more than 5% in a calendar year, the incremental cost above 5% is passed through proportionally.
Excess Usage
Important: If actual Equipment usage exceeds the contracted running hours, excess hours are billed at twice the standard per-hour rate. Monitor usage regularly to avoid surprise charges.
Transportation
- ›Delivery transportation to Customer's Site is charged at actuals.
- ›Return transportation is borne by B2B Rental Solutions for contracts of 1 year or more; shorter contracts attract return transport charges to the Customer.
- ›All road permits, entry permits, and transit documentation are the Customer's responsibility.
05
Equipment Use & Obligations
What We Commit To
- ›All Equipment delivered will be in sound operational condition, properly maintained, and compliant with applicable statutory requirements throughout the Lease Term.
- ›All repairs and replacements will be carried out within a reasonable timeframe, during normal working hours wherever practicable.
- ›A comprehensive service and maintenance log will be maintained for each unit.
- ›Valid insurance coverage will be in place before Equipment dispatch (see Section 8).
- ›A one-day operator training session may be arranged at the start of the lease covering safe operation, daily maintenance, and emergency protocols.
Customer Responsibilities
- ›All Equipment remains the exclusive property of B2B Rental Solutions at all times. Customers must take reasonable precautions to prevent misuse or damage.
- ›Report any damage, malfunction, defect, or safety concern within 24 hours.
- ›Operators must complete daily pre-shift checks as per the checklist provided at handover.
- ›Equipment must be operated strictly per manufacturer guidelines and our supplementary instructions.
- ›No modifications — structural, mechanical, electrical, or software — without our express prior written approval.
- ›Equipment may not be encumbered, subleased, relocated, or operated by unauthorized parties without prior written consent.
- ›Equipment must remain within the designated Site and must not be used on public roads.
- ›Customers may not claim depreciation or tax benefits on Equipment as ownership remains with B2B Rental Solutions.
Non Fair Working (NFW) Conditions
Customer Liability: Damage resulting from NFW Conditions is the Customer's full financial responsibility — including parts, labour, and downtime costs. NFW Conditions are not covered under our maintenance commitment.
Uneven, cracked, or potholed floor surfaces
Overloading beyond rated capacity
Wrong application or environment
Operation contrary to specifications
Abnormal tyre/wheel wear from poor floors
Site Facilities Required
The following must be provided by the Customer at no charge to B2B Rental Solutions:
- ›Covered parking and adequate charging station for all electric Equipment units
- ›Sheltered maintenance workspace with secured tool and spares storage near charging area
- ›Compliant spares storage with all necessary government clearances
- ›Office space for on-site personnel with workstation, phone, and internet
- ›Training room with audio-visual facility, available on reasonable notice
- ›Standing gate passes for Company technicians and representatives
- ›Clean washrooms, drinking water, and first-aid provisions for deployed staff
- ›Unobstructed pathways for Equipment movement and maintenance activities
Operators & Manpower
Customer-Managed Operators
By default, Customers source and manage their own operators. Full labour law compliance is the Customer's responsibility.
B2B-Managed Operators
Available as an optional add-on via separate written agreement. Manpower charges and wage escalation terms apply as per the Lease Schedule.
06
Uptime Guarantee & Breakdown
B2B Rental Solutions guarantees a minimum monthly Equipment Availability Rate (EAR) of 90% for all units under an active Rental Agreement. Performance is tracked monthly and financial adjustments apply.
EAR (%) = [ ( SAH − UDH ) ÷ SAH ] × 100
EAREquipment Availability Rate
SAHScheduled Available Hours
UDHUnplanned Downtime Hours
Excluded from EAR Calculation
- ›Scheduled Preventive Maintenance (PM) time — planned in advance, not unplanned downtime.
- ›Repairs completed within 4 hours — not classified as a breakdown event.
- ›Downtime from accidents, NFW Conditions, or Customer misuse — outside our operational control.
- ›Initial engineer assessment time following a breakdown report — until fault nature is established.
Monthly Performance Adjustments
| EAR Performance | Financial Adjustment |
|---|---|
| Below 90% | Penalty = (90 − Actual EAR%) × Monthly Lease Charges ÷ 100 |
| Exactly 90% | No adjustment — baseline met |
| Above 90% | Bonus = (Actual EAR% − 90) × Monthly Lease Charges ÷ 100 |
07
Term & Termination
Contract Duration
Agreement remains in force until all Equipment is returned and all financial obligations are settled per the Lease Schedule.
Return Notice
A minimum of 3 months' written notice is required before Equipment return at end of term. Without notice, the lease auto-extends month-to-month.
Termination by B2B Rental Solutions
- ›Immediate termination for: material breach (including non-payment), negligence, misrepresentation, misleading information, or conduct harmful to the Company's interests.
- ›Payment defaults not cured within 15 days of written notice constitute grounds for immediate termination.
- ›Termination without cause: 30 days' prior written notice. Security deposits refunded within 30 days, less outstanding dues.
Early Exit by Customer
Early Termination Cost: If you choose to exit before the agreed Lease Term expires, you remain liable for Lease Charges for all remaining months of the contract, plus the cost of Equipment return. This applies even if cancellation occurs after a Purchase Order is confirmed but before installation.
Equipment Return
- ›Equipment must be returned in serviceable condition with all accessories and attachments.
- ›Repair costs beyond fair normal wear and tear will be charged to the Customer.
- ›Lease Charges accrue on a per-day pro-rata basis for any delay in return beyond the agreed date.
- ›If the Customer does not comply with return obligations, B2B Rental Solutions reserves the right to physically retrieve the Equipment at the Customer's expense.
08
Insurance
Covered by B2B Rental Solutions
- ›Comprehensive insurance on Equipment against physical loss and damage — in place before dispatch.
- ›Statutory insurance for Company-deployed manpower (where applicable).
Customer's Responsibility
- ›All losses or damage to Equipment not covered by our insurance policy.
- ›Customer's premises, inventory, machinery, and workforce — not covered by us.
- ›Third-party asset damage arising from operations at the Site.
Important: Lease Charges remain payable in full even when Equipment is under repair or pending insurance settlement, if the cause is attributable to the Customer. Customers agree not to hold B2B Rental Solutions liable for incidental damages arising from material handling operations at the Site.
09
Liability & Indemnification
Mutual Indemnification
Each Party shall indemnify the other against all losses, costs, liabilities, and legal expenses arising from their own breach, negligence, or failure to perform under the Rental Agreement.
Limitation of Liability
- ›B2B Rental Solutions' maximum liability for any claim is capped at the lower of: total Lease Charges received for the relevant Equipment unit, or 3 months' Lease Charges for that unit.
- ›We are not liable for any indirect, incidental, or consequential losses — including loss of profit, business disruption, or third-party claims.
- ›We accept no liability for accidents, injuries, or property damage on Customer premises, except where caused by our employees' proven gross negligence.
10
Confidentiality
Obligations
- ›Both Parties shall keep each other's Confidential Information strictly confidential. Disclosure to third parties requires prior written consent.
- ›Internal access restricted to personnel who require it solely for performing obligations under the Agreement.
- ›Confidential Information shall not be used for commercial or competitive advantage.
- ›Confidentiality obligations survive for 2 years after Agreement expiry or termination.
Exceptions
Confidentiality does not apply to information that: (a) is publicly available through no breach by the receiving Party; (b) was already known before disclosure; (c) was independently developed; or (d) was lawfully received from a third party under no obligation of confidence. Legal compulsion to disclose requires advance notice to the other Party.
11
Ownership & Intellectual Property
Title to and ownership of all Equipment remains exclusively with B2B Rental Solutions at all times during the Lease Term, regardless of duration of possession. Rental does not confer any ownership rights to the Customer.
- ›Customers are strictly prohibited from creating any charge, lien, mortgage, or encumbrance over the Equipment.
- ›Equipment may not be relocated to any alternate site without prior written approval. All relocation costs are the Customer's responsibility.
- ›All technical documentation, software, data logs, and proprietary information associated with the Equipment are our exclusive intellectual property. Customers may not access, copy, reverse-engineer, or exploit such information.
- ›Customers may not claim depreciation or tax benefits under the Income Tax Act, 1961, as Equipment ownership remains with B2B Rental Solutions.
12
Force Majeure
What Qualifies
Neither Party is in default for failure or delay in non-payment obligations caused by events genuinely beyond their reasonable control: natural disasters, floods, fire, earthquakes, war, terrorism, civil unrest, strikes, or government-imposed restrictions.
| Duration | Required Action |
|---|---|
| Immediately upon occurrence | Written notice to other Party with details, likely duration, and affected obligations |
| Beyond 30 days | Both Parties enter constructive dialogue to restructure affected obligations |
| Beyond 3 months | Either Party may terminate by written notice. Equipment must be returned; if return is not feasible, Lease Charges remain payable until return |
13
Governing Law & Disputes
All Rental Agreements with B2B Rental Solutions are governed by the laws of the Republic of India. Jurisdiction is vested exclusively in the courts of Chennai, Tamil Nadu.
Dispute Resolution Process
- ›Step 1 — Negotiation: Parties attempt good-faith resolution within 30 business days of dispute being formally raised in writing.
- ›Step 2 — Arbitration: Unresolved disputes are referred to binding arbitration before a sole arbitrator jointly appointed by both Parties, under the Arbitration and Conciliation Act, 1996 (as amended).
- ›Venue: Chennai, Tamil Nadu, India. Language: English.
- ›Award: Final, conclusive, and binding. Arbitrator shall issue a written reasoned award.
- ›Courts: For interim relief or enforcement, exclusive jurisdiction of civil courts in Chennai applies.
14
Contact Us
Questions about these terms or your rental agreement:
Registered Office
B2B Rental Solutions Kamatchi Nagar 2nd Street Madambakkam, Chennai – 600126 Tamil Nadu, India
Website
www.b2brentals.in
Jurisdiction
Courts of Chennai, Tamil Nadu, India
Disclaimer
These Terms & Conditions are provided for general information purposes on our website. They are not a substitute for a fully executed Rental Agreement. In all cases, the signed Rental Agreement (including Lease Schedule and Annexures) is the definitive contractual document and shall prevail in the event of any inconsistency with these published Terms. These Terms are applicable to B2B rental arrangements in India only. Last reviewed: 2026.